Particulars 
Job Level : Manager
Position Description: Business Development Manager ( Online )
Division : Business Development
Primary report to : Director of Business Development 
Secondary report to :  
Required Skills 
  1. Min. 5 years of working experience in the related field is required for this position. 
  2. Experienced working as an Business Development Manager (focusing Online clients) in current and/or previous employment. 
  3. Able to develop new business opportunities and manage existing accounts activities. 
  4. Able to gather market intelligence, possess good networking skills, and able to research and analyse background of organisations. 
  5. Has a passion for sales, business development and account management. 
  6. Possess a positive mental attitude towards work and loves challenging assignments. 
  7. Good team player and can work well with people of all levels. 
  8. Possess good communication skills (written and spoken) in English and Bahasa Malaysia. 
  9. Strong planning and organization skills. 
  10. Meticulous with an eye for detail. 
  11. Strength of character to raise and communicate issues or recommendations. 
  12. Computer literacy in word, excel and power point. 
  13. An appetite for growth and personal development.  
Required Qualifications 
  1. Candidate must possess at least Bachelor’s Degree or above.  
Division Objective 
  1. To grow the company’s base of customers insuring their technology hardware 
  2. To manage the relationship between Tecprotec and clients. 
Job Overview 
  1. Develop new accounts and nurturing new businesses 
  2. Maintain and manage existing customers, along with identifying and optimizing new business opportunities within accounts 
  3. Develop and implement sales objectives and strategies that will meet and exceed assigned sales quotas and maximize profits 
  4. Develop and maintain excellent relationships with customers and business partners to achieve maximum satisfaction level 
  5. Ensure client’s requirements and expectations are managed 
  6. Develop and implement effective strategic sales plans/activities 
  7. Proactively develop new market and dealers 
  8. Manage, develop and ensure that team members achieve company’s target and follow company’s direction. 
  9. Submission of sales, collection, market analysis & suggestions to improve sales 
  10. Handling sales negotiation & customer complaint, propose & settling of customer 
  11. Identification and reporting of and on business opportunities in target markets 
  12. Management of sales and service teams to deliver profitable growth 
  13. Provide guidance to the sales team to improve overall sales department performance 
  14. Work with all personnel and outside contacts to satisfy clients and achieving company goals 
  15. Identify area of improvement in the company and assist in creating and implementing solutions 
  16. Keep up to date market trends and introduce appropriate actions 
  17. Identify and investigate growth opportunities for the company 
  18. Develop more key accounts, plans and manage key account/s in Malaysia. 
Meetings 
  1. Weekly meeting with Business & Product Development Director 
  2. Monthly Management Meeting. 
  3. Quarterly Strategy Meeting. 
  4. Annual review. 
Reports 
  1. Daily report. 
  2. Market situation and competition. 
  3. New business and status. 
  4. Other views and recommendations. 
Communication Protocol 
  1. Communicate directly to your primary report. 
  2. In the event the primary report is unavailable communicate to your secondary report 
  3. Communicate all issues directly to your primary report regardless of severity. 
  4. If unsure of whether an issue warrants reporting report anyway. 
  5. Communicate all high importance issues to both primary and secondary report. 
  6. Leave no issue unaddressed. 
  7. Communicate all urgent issues verbally first, to be followed up by an email if necessary. 
  8. Do not send email only to any other team member on any urgent issues. 

 

Particulars 
Job Level : Manager
Position Description: Training Communication Manager
Division : HR & Admin
Primary report to : Head of HR & Admin
Secondary report to : 

1. Required Skills 

  1. Experience and have the abilities in Training Capacity, Talent development and L & D program within internal company  
  2. Proven work experience as a training manager 
  3. Track record in designing and executing successful training programs 
  4. Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.) 
  5. Excellent communication and leadership skills 
  6. Ability to plan, multi-task and manage time effectively 
  7. Strong writing and record keeping ability for reports and training manuals  
  8. Computer literacy in Microsoft Word, Excel, and Power Point 
  9. Strong Interpersonal Skills & meticulous in details 
  10. Has the ability to conduct multi task item internally  
  11. Hard working and able to work in a team or work individually 
  12. Fluent in English

2. Required Qualifications 

  1. Educational background S1 degree in education, human resources or relevant field 
  2. Preferred Male  
  3. Minimum ± 2 years’ experiences in the field of training and L & D  
  4. Minimum ± 3 years’ experiences in internal training  
  5. Owned training certifications 

3. Division Objective 

  1. Identifying and assessing future and current training needs 
  2. Drawing an overall or individualized training and development plan 
  3. Deploying a wide variety of training methods 
  4. Implementations of required training across division within the company 
  5. Devise our organizational training strategy, oversee its implementation and assess its outcomes.  
  6. Identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm 
  7. To work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. Training managers often have backgrounds in business, leadership, human resources, development and education 
  8. Responsible on enhancing employees’ skills, performance, productivity and quality of work. 

4Job Overview & Key Responsibilities 

  1. Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers 
  2. Draw an overall or individualized training and development plan that addresses needs and expectations 
  3. Deploy a wide variety of training methods 
  4. Conduct effective induction and orientation sessions 
  5. Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them 
  6. Manage training budget and update projections as required  
  7. Provide opportunities for ongoing development 
  8. Resolve any specific problems and tailor training programs as necessary 
  9. Maintain a keen understanding of training trends, developments and best practices 
  10. Develop, plan, monitor and evaluate the budgetary cost of activities effectively and efficiently and is responsible for any expenses the result of training activities 
  11. Conduct training on product knowledge to new employee for internally. Training on the sales brief information; including providing training, conducting training sessions, as well as the development of resources with the aim of improvement on the achievement of results. Can improve the effectiveness of training by developing new approaches and techniques with the aim of achieving the target. 
  12. Coordination and ensure payment to internal office vendor within timeline, includes processing data verification required within the invoice  
  13. And other tasks associated and ad-hoc with the Division of HR & Admin  

5. Meetings 

  1. Daily huddle meeting with direct Supervisor/Head of Division 
  2. Monthly management meeting 
  3. Quarterly strategy meeting 

6. Reports 

  1. Monthly report updates on training implementations 
  2. Update periodic training program and schedule  
  3. Provided Training recommendations for internal  

7. Key Performance Indicators (KPI’s) 

KPI’s are broken down by the following sections and will be reviewed and restructured on a quarterly basis based in line with the direction of the company and the market conditions. 

8. Communication Protocol 

  1. Communicate directly to your primary report. 
  2. In the event the primary report is unavailable communicate to your secondary report 
  3. Communicate all issues directly to your primary report regardless of severity. 
  4. If unsure of whether an issue warrants reporting report anyway. 
  5. Communicate all high importance issues to both primary and secondary report. 
  6. Leave no issue unaddressed. 
  7. Communicate all urgent issues verbally first, to be followed up by an email if necessary. 
  8. Do not send email only to any other team member on any urgent issues  

 

 

Particulars 
Position Title : Training Communication Executive 
Job Level : Staff/Executive 
Division : Sales Division  
Primary report to : Director of Sales  
Secondary report to :  
1. Required Skills 
  1. Experience and have the ability in training capacity  
  2. Prefer with sales/marketing experience   
  3. Fluent in English 
  4. Excellent oral and written communication skill 
  5. Strong Interpersonal Skills & meticulous in details 
  6. Has the ability to conduct multi task item internally  
  7. Hard working and able to work in a team or work individually 
  8. Computer literacy in Microsoft Word, Excel, and Power Point 
2. Required Qualifications 
  1. Educational background S1/D3 with 2 years experiences in the same field 
  2. Minimum ± 2 years experiences in the field of training and product 
  3. Minimum 2 years experiences in sales/marketing field  
3. Division Objective 
  1. Ensure training & product knowledge process for sales PIC 
  2. Ensure the product knowledge and socialization is consistently being implement  
  3. Conduct internal training on product knowledge to internal management (if required) 
4Job Overview & Key Responsibilities 
  1. Conduct knowledge, sales skill training, orientation and continuing education training   
  2. Ability to conduct interpersonal training, people development and leadership development education 
  3. Process and implement internal/external sales and marketing activity within the sales division to increase and optimize result  
  4. Campaign and socialization on product/program (in example produce : newsletter or sales bulletin) 
  5. Implementation of regular activity to improve and strengthen the sales process 
  6. Develop, implement, and monitor training programs within sales division 
  7. Create brochures and training materials 
  8. Develop multimedia visual aids and presentations 
  9. Create testing and evaluation processes 
  10. Prepare and implement training budget 
  11. Evaluate needs of company and plan training programs accordingly 
  12. Conduct performance feedback evaluations on sales PIC 
  13. Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops require for process improvement 
  14. Build solid cross-functional relationships with internal and external party 
  15. Provide logistical support, course development, delivery, evaluation, process measurements, and cost management 
  16. Assist team in developing objectives and programs to drive incremental sales 
  17. Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that sales operational are managed within authorized budgets 
  18. Assist with the development of strategic plans within sales division  
  19. Provide require periodically report as request within the division  
  20. And other tasks associated and ad-hoc with the Division of Sales 
6. Meetings 
  1. Daily Huddle. 
  2. Weekly sales meeting in person with Sales Manager 
  3. Monthly sales meeting in person 
  4. Quarterly performance review 
  5. Annual review 
  6. Any other meeting require by the manager 
7. Reports 
  1. Daily report 
  2. Weekly Training Performance report  
  3. Monthly reports 
  4. Feedback from training result & Result on regular assessment  
8. Communication Protocol 
  1. Communicate directly to your primary report. 
  2. In the event the primary report is unavailable communicate to your secondary report 
  3. Communicate all issues directly to your primary report regardless of severity. 
  4. If unsure of whether an issue warrants reporting report anyway. 
  5. Communicate all high importance issues to both primary and secondary report. 
  6. Leave no issue unaddressed. 
  7. Communicate all urgent issues verbally first, to be followed up by an email if necessary. 
  8. Do not send email only to any other team member on any urgent issues. 

Particulars 

Job Title 

: 

Underwriting Manager 

Job Level 

: 

Manager/Senior Manager 

Division 

: 

Underwriting 

Primary report to 

: 

Country Head 

Secondary report to 

: 

Head of Underwriting at HQ 

1. Required Skills and Qualifications  

  • A basic degree and professional qualification related to Insurance. 
  • Professional courses involving statistics, business, mathematics, insurance, finance are highly beneficial to this position. 
  • Minimum 8 years experiences in underwriting (General) with product development background. 
  • A good analytical skill is a must as they need to scrutinize credit ratings, driving records, comparison of similar policies with meticulous eye for details. 
  • knowledge in insurance related computer software’s is an added advantage. 
  • Sound knowledge and experience in all aspect of underwriting Ability to provide advice to senior level management on technical matters 
  • Ability to develop and execute the strategic direction for the department 
  • Strong planning and organization skills. 
  • Strength of character to raise and communicate issues or recommendations 
  • Computer literacy in word, excel and power point 
  • An appetite for growth and personal development. 
  • Knowledge in reinsurance is an added advantage.  

2. Division Objective 

    Develop products, pricings and policies aligned to company’s strategic plans.  

3. Key Responsibilities 

  • Assessing documents to identify the level of risk considering underwriting factors and related information and making an effective assessment.  
  • Carefully drafting and reviewing the insurance policies, forms, applications and pointing out any discrepancies.  
  • Discuss and agree the insurance terms, policies conditions and pricing with the clients, insurers and reinsurers and brokers.  
  • Maintaining an elaborated and correct documentation of the decisions taken and policies underwritten. 
  • Identify opportunities to improve customer experience and reduce underwriting and operational costs. 
  • Manage book of business to achieve desired underwriting profitability. 
  • Oversight of underwriting compliance to regulations and market practice ensuring incompliance with Central bank and Insurance Commissions. 
  • Ad Hoc Task required and relates to underwriting implementation within the country  

4. Meetings 

  • Daily huddle in person or via phone/skype with Country Head 
  • Weekly, monthly & quarterly meeting as required. 

5. Reports 

  • Daily huddle reporting 
  • Weekly reporting 
  • Monthly reporting 
  • Underwriting reporting 
  • Any other ad-hoc report required from direct supervisor  

6. Key Performance Indicators (KPI’s) 

KPI’s will be reviewed and restructured on a yearly basis based on the direction of the company, products and the market conditions 

7. Communication Protocol 

  • Communicate directly to your primary report 
  • In the event the primary report is unavailable communicate to your secondary report 
  • Communicate all issues directly to your primary report regardless of severity 
  • If unsure of whether an issue warrants reporting report anyway 
  • Communicate all high importance issues to both primary and secondary report. 
  • Leave no issue unaddressed 
  • Communicate all urgent issues verbally first, to be followed up by an email if necessary 
  • Do not send email only to any other team member on any urgent issues 

 

Particulars 

Job Level 

: 

Head of Division 

Position Description 

: 

Head of Sales 

Division 

: 

Sales 

Primary report to 

: 

Director of Sales  

Secondary report to 

: 

CEO  

1. Required Skills 

  1. Minimum 5 years experiences in Channel Management Retail Sales 
  2. Minimum 3 years experiences in Telecommunication Retail Sales 
  3. Minimum 5 years experiences in Management Level Position 
  4. Experience and have the abilities in Sales Concepts, Strategy, Positioning and Planning; Training Capacity; Financial Planning and Strategy; People Management; Competitive Analysis; Understanding the Customer; Product Development and Client Relationships. 
  5. Experience in Directly Managing a Team of Sales Managers Nationwide 
  6. Leadership and Strong Interpersonal Skills 
  7. Computer literacy in Microsoft Word, Excel, and Power Point 
  8. Fluent in English 

2. Required Qualifications 

  1. Degree relating to Sales 
  2. Good English communications  

3. Division Objective 

  •  Maintaining and increasing sales of the company’s products 
  1. Grow the company’s base of customers insuring their technology hardware 
  2. Reaching the targets and goals set within the division’s area in the company 
  3. Establishing, maintaining and expanding the company customer base 

4. Job Overview 

  1. Work as a positive member and contributor the whole team. 
  2. Be a key driver in the growth of the company’s sales and customer base. 
  3. Manage and develop the relationship of new and existing distributors. 
  4. Execute all of the “Key Responsibilities” in line with specified timelines. 
  5. Contribute positively to the development of the business regardless of division 

5. Key Responsibilities 

  1. To oversee a team of Sales Managers that manages the company’s total sales activities nationwide. 
  2. To design and execute plans for acquisition of new distribution and dealer channels for the company’s products. 
  3. To design and execute plans for servicing and managing of existing client/dealer/distributors of the company’s products. 
  4. To develop and implement programs for regular training for sales growth of all new and existing dealer channels. 
  5. Maintain awareness of current market conditions and competition and be proactive in implementing new strategies to address ever changing market dynamics. 
  6. Execute all of the assigned Key Responsibilities in line with the specific timelines as instructed by the Business Director. 
  7. Comply with the daily, weekly and monthly sales reporting responsibilities in alignment with the Business Director and Managing Director 
  8. Completes overall sales operational requirements by scheduling and assigning employees; following up on work results 

 

Particulars 

Job Title 

: 

Training Division Head 

Job Level 

: 

Senior Manager 

Division 

: 

TBD 

Primary report to 

: 

Country Head 

Secondary report to 

: 

TBD 

Required Skills and Qualifications  

  1. A degree in education, business, HR, or any relevant pedagogical/andragogical field. 
  2. Three to five years proven experience as a training manager on a nationwide/regional scale 
  3. Excellent written and verbal communication skills 
  4. Familiarity with traditional and non-traditional training methodologies, needs analyses, assessment and module design. 
  5. Capacity to produce high-quality output with minimal to no supervision 
  6. Can self-lead and work well with others. 
  7. Ability to plan, multi-task, and manage time effectively. 

Division Objective 

  1. Develop regular, specialized, and/or targeted training programs aligned with the company’s strategic plans.  

Key Responsibilities 

  1. Assessing, sourcing, and overseeing training capacity for the assigned region/country. 
  2. Perform regular consultation meetings with key personnel and department heads to determine training needs of FTEs across multiple functions and job grades. 
  3. Develop and design basic to advanced training programs, E-Learning modules, and similar plans in accordance with findings from training needs analyses. 
  4. Perform assessments and other revalidas calibrated regularly to ensure uptake/retention of information. 
  5. Partner with external training/consulting firms to develop specialized training materials. 
  6. Obtain, develop, and maintain an E-Learning platform to ensure continuous development across the region. 
  7. Identify and initiate action steps to improve sales performance. 
  8. Travels to other regions/provinces to conduct training courses and field coaching. 
  9. Take the lead in topic/information sharing as well as maintain/update documentation on all pertinent processes and policies. 
  10. Ad Hoc Task required and assigned by the immediate supervisor.  

Meetings 

  • One-on-one consultation with Country Head based on need and/or determined regularity 
  • Weekly, monthly & quarterly meeting as required. 
  • Regular team meetings with subordinates. 

Reports 

  • TBD 

Key Performance Indicators (KPI’s) 

KPI’s will be determined and set on a regular basis. TBD. 

Communication Protocol 

  1. Communicate directly to your primary report 
  2. In the event the primary report is unavailable communicate to your secondary report 
  3. Communicate all issues directly to your primary report regardless of severity 
  4. If unsure of whether an issue warrants reporting report anyway 
  5. Communicate all high importance issues to both primary and secondary report. 
  6. Leave no issue unaddressed 
  7. Communicate all urgent issues verbally first, to be followed up by an email if necessary. 

Particulars 

Job Title 

: 

Training Division Head 

Job Level 

: 

Senior Manager 

Division 

: 

TBD 

Primary report to 

: 

Country Head 

Secondary report to 

: 

TBD 

Required Skills and Qualifications  

  1. A degree in education, business, HR, or any relevant pedagogical/andragogical field. 
  2. Three to five years proven experience as a training manager on a nationwide/regional scale 
  3. Excellent written and verbal communication skills 
  4. Familiarity with traditional and non-traditional training methodologies, needs analyses, assessment and module design. 
  5. Capacity to produce high-quality output with minimal to no supervision 
  6. Can self-lead and work well with others. 
  7. Ability to plan, multi-task, and manage time effectively. 

Division Objective 

  1. Develop regular, specialized, and/or targeted training programs aligned with the company’s strategic plans.  

Key Responsibilities 

  1. Assessing, sourcing, and overseeing training capacity for the assigned region/country. 
  2. Perform regular consultation meetings with key personnel and department heads to determine training needs of FTEs across multiple functions and job grades. 
  3. Develop and design basic to advanced training programs, E-Learning modules, and similar plans in accordance with findings from training needs analyses. 
  4. Perform assessments and other revalidas calibrated regularly to ensure uptake/retention of information. 
  5. Partner with external training/consulting firms to develop specialized training materials. 
  6. Obtain, develop, and maintain an E-Learning platform to ensure continuous development across the region. 
  7. Identify and initiate action steps to improve sales performance. 
  8. Travels to other regions/provinces to conduct training courses and field coaching. 
  9. Take the lead in topic/information sharing as well as maintain/update documentation on all pertinent processes and policies. 
  10. Ad Hoc Task required and assigned by the immediate supervisor.  

Meetings 

  1. One-on-one consultation with Country Head based on need and/or determined regularity 
  2. Weekly, monthly & quarterly meeting as required. 
  3. Regular team meetings with subordinates 

Reports 

  • TBD 

Key Performance Indicators (KPI’s) 

  1. KPI’s will be determined and set on a regular basis. TBD. 

Communication Protocol 

  1. Communicate directly to your primary report 
  2. In the event the primary report is unavailable communicate to your secondary report 
  3. Communicate all issues directly to your primary report regardless of severity 
  4. If unsure of whether an issue warrants reporting report anyway 
  5. Communicate all high importance issues to both primary and secondary report. 
  6. Leave no issue unaddressed 
  7. Communicate all urgent issues verbally first, to be followed up by an email if necessary. 

Particulars 

Name 

: 

 

Position Description 

: 

Assistant Business Controller 

Division 

: 

Finance 

Primary report to 

: 

Business Controller 

Secondary report to 

: 

Finance Controller 

1. Key Responsibilities 

  1. Company business plan update 
  2. Producing projection report (P&L, Cash Flow, Balance Sheet) 
  3. Working with Business Controller to give feedback to management based on projection report 
  4. Prepare pricing/costing on products for the Company. 
  5. Ad-hoc reporting, related to company business plan. 

2. Required Skills 

  1. Strong understanding and knowledge of accounting, tax, corporate secretarial rules and regulations under the local regime. 
  2. Good interpersonal, communication, planning, managerial and technical skills to execute assignments, raise and communicate issues or recommendations effectively and work cross functionally. 
  3. High integrity and excellent work ethics, with strong sense of responsibility, commitment and discipline.  
  4. Self-motivated, pro-active and able to work independently in a fast-paced and demanding environment, within tight deadlines. 
  5. Excellent leadership, analytical and problem-solving skills, good team player, willing learner and meticulous with an eye for detail. 
  6. Possess the relevant traits and able to display the Core Values expected of all employees of the Company, namely: Going Beyond Expectations, Transparent Communication, Never Ending Innovation, Positive Attitude, and Respect Others 

3. Required Qualifications 

  1. A professional qualification or Degree in Accountancy/Finance. 
  2. Audit experience is required. 

4. Objective 

  1. Ensure projections, budgets and business plans for the Company are prepared accurately and within deadlines. 
  2. Ensure pricing/costing on products are prepared accurately and within deadlines. 
  3. Ensure effective and efficient communication with stakeholders, especially on matters under the Finance function. 
  4. Ensure financial analysis on the performance for the Company are done effectively and within deadlines. 
  5. Contribution to company’s growth and profitability.  

6. Meetings & Communication 

  1. Daily Huddle with Finance Team (Controlling, Accounting, Busines Intelligence, Legal & Compliance, and Underwriting). 
  2. Weekly review meetings with FC 
  3. Monthly review meetings with Group FC and Group CFO 

7. Reports 

  1. Weekly reporting (Finance Pack and Underwriting Pack) 
  2. Weekly reporting to FC/BC 
  3. Monthly Reporting Pack. 

8. Communication Protocol 

  1. Communicate any relevant issues or updates directly to your primary report 
  2. If unsure of whether an issue warrants reporting, communicate anyway. 
  3. Communicate all urgent issues verbally first, via whatsapp and followed up by an email if necessary. 
  4. Do not send email only to any team member on any urgent issues. 

Particulars 

Job Level 

: 

Executive 

Position Description 

: 

Accounting Executive 

Division 

: 

Accounting & Finance  

Primary report to 

: 

Assistant Finance Manager  

Secondary report to 

: 

Finance Manager/Finance Controller 

Required Skills 

  1. Good understanding and knowledge of accounting, tax, corporate secretarial rules and regulations under the local regime. 
  2. Good interpersonal, communication, planning, managerial and technical skills to execute assignments, raise and communicate issues or recommendations effectively and work cross functionally. 
  3. High integrity and excellent work ethics, with strong sense of responsibility, commitment and discipline.  
  4. Self-motivated, pro-active and able to work independently in a fast-paced and demanding environment, within tight deadlines. 
  5. Excellent analytical and problem-solving skills, good team player, willing learner and meticulous with an eye for detail. 
  6. Possess the relevant traits and able to display the Core Values expected of all employees of the Company, namely: Going Beyond Expectations, Transparent Communication, Never Ending Innovation, Positive Attitude, and Respect Others 

Required Qualifications 

  1. A professional qualification or Degree in Accountancy/Finance. 

Objective 

  1. Ensure OPEX journal properly recorded. 
  2. Ensure payment approval prepared accurately and within deadlines. 
  3. Ensure fixed asset properly depreciated. 
  4. Ensure claim reimbursement properly recorded. 
  5. Contribution to company’s growth and profitability.  

Key Responsibilities 

  1. Opex booking in MYOB. 
  2. Preparing payments on regular basis. 
  3. Reconciling bank statement. 
  4. Maintain the record of fixed asset. 
  5. Checking/reconciling the claim reimbursement from repairer/to insurer. 
  6. Other task from Assistant Finance Manager/Finance Controller. 

 

 

Particulars 

Position Description 

: 

Head of Supply Chain 

Division 

: 

Claim & Operations 

Primary report to 

: 

Operations Manager  

Secondary report to 

: 

Country Manager​

Required Skills 

  1. Min. 5 years experiences in smart phone repairer and supply chain 
  2. Fluent in spoken and written English and Bahasa Indonesia 
  3. Meticulous with an eye for details  
  4. Strong knowledge of managing sensitive / confidential situations 
  5. Must show a willingness to work as a member of a team, but also able to work independently and on own initiative 
  6. Must possess a “problem solver” approach and a “can-do” attitude 
  7. Strength of character to raise and communicate issues or recommendations  
  8. Good team player and can work well with people of all levels 
  9. Computer literacy in word, excel and power point 
  10. An appetite for growth and personal development.  
  11. Has the ability as a strategic thinker, giving ideas and focusing on solutions on every address issues 

2. Required Qualifications 

  1. Minimum Bachelor’s Degree in any discipline from reputable university 
  2. Experienced in the field of marketing / customer relations at least 5 years 
  3. Have good analytical skills in understanding the needs, satisfaction, customer segmentation models 
  4. Able to perform business analysis in terms of market prospects, business feasibility, and business risks based on quantitative data and calculations. 

3. Division Objective 

  1. To deliver an excellent World Class customer experience to all of our customers 
  2. Processing Claim process within the applicable SLA 
  3. Ensure Team Member well coordinate in positive attitude to deliver task on time and focus on customer SLA 
  4. Ensure the delivery on KPI Target set up by direct supervisor and management  

4. Job Overview 

  1. Direct or coordinate production, purchasing, warehousing, distribution, or financial forecasting services or activities to limit costs and improve accuracy, customer service, or safety. Examine existing procedures or opportunities for streamlining activities to meet product distribution needs. Direct the movement, storage, or processing of inventory. 

5. Key Responsibilities 

  1. Collect and analyze data or information related to the needs of suppliers, advantages and disadvantages between plant systems and competitor, supplier business models in dealing with suppliers, supplier segmentation in claim and operations processes, and opportunities for mutual cooperation  
  2. Design and develop new programs and enhance existing programs. 
  3. Monitor the implementation of programs, and evaluate the effectiveness of these programs. 
  4. Analyze the dynamics of business in general, as well as keep track of the impact of technological and business innovation 
  5. Review or update supply chain practices in accordance with new or changing environmental policies, standards, regulations, or laws 
  6. Select transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution 
  7. Diagram supply chain models to help facilitate discussions with customers 
  8. Develop material costs forecasts or standard cost lists 
  9. Assess appropriate material handling equipment needs and staffing levels to load, unload, move, or store materials 
  10. Appraise vendor and repairer ability through on-site visits and measurements. 

6. Meetings 

  1. Conduct and coordinate for daily huddle in person or via phone/skype with the team and Operations Manager 
  2. Weekly operations meeting internal and vendors  
  3. Monthly Operations review meeting internal and vendors  
  4. Ad-hoc meeting related supply chain with all vendors 

7. Reports 

  1. Daily Report 
  2. Severity Report Weekly/Monthly 
  3. Repair report per vendor 
  4. Monthly Audit Report per vendor 

8. Key Performance Indicators (KPI’s) 

KPI’s will be reviewed and restructured on a monthly or quarterly basis based on the direction of the company, products and the market conditions. 

9. Communication Protocol 

  1. Communicate directly to your primary report. 
  2. In the event the primary report is unavailable communicate to your secondary report 
  3. Communicate all issues directly to your primary report regardless of severity. 
  4. If unsure of whether an issue warrants reporting report anyway. 
  5. Communicate all high importance issues to both primary and secondary report. 
  6. Leave no issue unaddressed. 
  7. Communicate all urgent issues verbally first, to be followed up by an email if necessary. 
  8. Do not send email only to any other team member on any urgent issues. 

 

Particulars 
Position Description : Operations Analyst Manager 
Division : Operations 
Primary report to : Operational Director  
Secondary report to : CEO  
Required Skills 
  1. Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree 
  2. Studies/Administration/Management, Finance/Accountancy/Banking or equivalent, with relevant certification is a plus 
  3. Proven working experience as a data analyst or business data analyst at least 2 years or At least 3 year(s) of working experience in the related field is required for this position and working experience with BPO is an added advantage 
  4. Technical expertise regarding data models, database design development, data mining and segmentation techniques 
  5. Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks) 
  6. Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc) 
  7. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy 
  8. Adept at queries, report writing and presenting findings 
  9. BS in Mathematics, Economics, Computer Science, Information Management or Statistics 
  10. Preferably Senior Executive/Manager specializing in Data Management/Admin or equivalent 
  11. Meticulous with an eye for details with strength of character to raise and communicate issues or recommendations 
  12. Computer literacy in word, excel and power point 
  13. Fluent in spoken and written English 
Required Qualifications 
  1. Candidate must possess at least Diploma and above 
  2. Candidate must have background experiences in Customer Service and Claim Processing Center  
  3. Candidate must have willingness  
Division Objective 
  1. To deliver an excellent World Class customer experience to all of our customers 
  2. Processing Claim process within the applicable SLA 
  3. Ensure Team Member well coordinate in positive attitude to deliver task on time and focus on customer SLA 
  4. Ensure the delivery on KPI Target set up by direct supervisor and management  
Job Overview 
  1. To maintain performance data analysis both as overall and by sub division in operations department consistently. 
  2. Review the processes and its relationship to performance, turnaround time of end to end processes and every stage of process. 
  3. To develop procedures how ensure security and integrity of data and provide the recommendation to superior. Provides testing scripts to ensure data anomalies is at minimal in accordance to the partner’s data policy 
  4. Develops, improve, document and maintain data standard operating procedures. 
  5. Manages end-user accounts and accessibilities 
  6. Manage underwriting performance and reporting on weekly and monthly basis 
  7. Research and evaluate software, system upgrades and enhancements and provide technical recommendation. 
  8. Assist Finance Department in billing management 
  9. Certificate Issuance management 
  10. Ensure policy cancellation in system is up to date 
Key Responsibilities 
  1. In day to day, to support Operational Department to analyze on performance on  daily, weekly and monthly based on KPIs departmental and sub department in OPS. 
  2. To perform data analyze  with large amounts of data: facts, figures, and number crunching, And to see through the data and analyze it to find conclusions. 
  3. To look at the numbers, trends, and data and come to new conclusions based on the findings. To present the findings, or translate the data into an understandable document and communicate complex idea easily. 
  4. Interpret data, analyze results using statistical techniques and provide ongoing reports 
  5. Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality 
  6. Acquire data from primary or secondary data sources and maintain databases/data systems 
  7. Identify, analyze, and interpret trends or patterns in complex data sets and give recommendation to Operations Head. 
  8. Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems 
  9. Work with management to prioritize business and information needs 
  10. Locate and define new process improvement opportunities to be implemented on OPS Team and AMS Indonesia. 
 Meetings 
  1. Conduct and coordinate for daily huddle in person or via phone/skype with the team and Operations Manager started 07.45 before the in-bound calls. 
  2. Weekly operations meeting (as schedule) in person or via phone / Skype with the Head of Operations (Head Quarters Office) 
  3. Monthly Operations meeting in person with Operational Director 
Reports 
  1. Daily huddle reporting 
  2. Weekly claims reporting 
  3. Monthly claims reporting 
  4. Underwriter claims reporting 
  5. Logistic reporting 
  6. Contact Center Reporting 
  7. Any other ad-hoc report required from primary report  
Key Performance Indicators (KPI’s) 
KPI’s will be reviewed and restructured on a monthly or quarterly basis based on the direction of the company, products and the market conditions. 
Communication Protocol 
  1. Communicate directly to your primary report. 
  2. In the event the primary report is unavailable communicate to your secondary report 
  3. Communicate all issues directly to your primary report regardless of severity. 
  4. If unsure of whether an issue warrants reporting report anyway. 
  5. Communicate all high importance issues to both primary and secondary report. 
  6. Leave no issue unaddressed. 
  7. Communicate all urgent issues verbally first, to be followed up by an email if necessary. 
  8. Do not send email only to any other team member on any urgent issues. 

 

AmTrust Mobile Solutions (Indonesia) is looking for a highly motivated retention Manager who possesses
The incumbent is responsible for end-to-end customers’ retention strategic and initiatives as well as operational plans and its smooth execution. Align the Retention strategy with Marketing strategy and Amtrust Business Plans. Ensure effective utilization of the given budgets and make optimize utilization.
Additionally, the incumbent should work to Manage and develop the programs set for loyalty for existing customers & and ensure the availability of retention scheme toward existing customers.
The successful retention Manager will work with various internal teams, business partners and the Regional retention group.

Responsibilities : 

  1. Manage customers’ Retention activities
  2. Recommend strategies for customer base to maximum revenue potential, retain customers & increase customer lifetime value.
  3. Conceptualizing customer management & retention strategies based on extensive analysis of Customer Data .
  4. Deployment of necessary tools & analytics to efficiently execute the retention strategy.
  5. Responsible for overall end to end retention & campaign management
  6. Develop & maintain dashboards for reporting to management on base performance, campaigns & retention initiatives for decision making
  7. Work closely with external stakeholders, global consultants to identify customer experience initiatives and retention opportunities.
  8. Has the know-how of exploring new opportunities , developing and communicating new retention offers.
  9. Conduct Data deep dive analysis to come up with implementable retention program
  10. Plan ,execute , Track and analyze the effectiveness of all retention programs and make adjustments based on key findings.
  11. Identify local market customer base trends and shape AmTrust Mobile Solutions
  12. Allocate marketing budget, set performance targets, monitor campaign spends, and measure ROI across channels
  13. Measure and report on ROI of activities/campaigns. Provide accurate and timely weekly and monthly reports of program and campaign results, including recommendations and action items to improve response and conversion rates.

Requirements :

  • Bachelor’s degree required. Master’s level degree preferred.
  • 5+ years of relevant experience in customers’ retention & Customers value management is a plus
  • Sharp analytical skills and ability to use data to drive campaign optimizations
  • Well-versed with analytics platforms
  • Fluent in written and verbal English and local language/s

You

  • love to learn, create and discover
  • have excellent time management, planning, organizational skills
  • are aggressive, proactive and goal-driven
  • can bring creativity and analytics together to deliver and optimize results
  • are thrilled by data, digital trends and emerging technologies
  • have great Excel skills in organizing numbers and charts to analyze performance and results
  • Team work plyer &ownership
  • are not scared to speak up and not scared to admit mistakes
  • embrace change if it gives you a chance to be better
  • Lead others
  • Decision maker
  • Strong Communication Skills
  • Strong MS Office skills
  • Have an Analytical thinking as well as Has an efficient statistical back ground.

Particulars 

Position Description 

: 

Senior Marketing Manager

Division 

: 

Product & Marketing 

Primary report to 

: 

Country Manager  

Secondary report to 

: 

CEO  

Primary Function : 

  • Fluent in spoken and written English 

2. Key Responsibilities

  • Define, develop and execute marketing strategy for AmTrust Mobile Solutions ID and our consumer brand
  • Develop marketing campaign messaging and multi-channel content
  • Ensure successful execution of campaigns, launches and the ‘marketing readiness’ of new solutions and partners
  • Drive and increase brand awareness
  • Crystalize campaign and program mechanics, offerings, incentives, marketing investment, ROI, sales process and tracking mechanism.
  • Implement effective campaigns by managing deliverables timely spending within agreed marketing budgets
  • Develop product positioning and messaging that differentiates your products in the market
  • Sales enablement – communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of your products
  • Product launch – plan the launch of new products and releases and manage the cross-functional implementation of the plan
  • Market intelligence – be the expert on your buyers, how they buy and their buying criteria; be the expert on your competition and how to crush them
  • Demand generation – develop the strategy and manage the marketing programs that drive demand for your products
  • Drive and increase life time value through cross sell and upsell
    Identify market segments to increase market share and reach wider geographical market

3. Requirements

  • 5+ years of marketing experience in managing marketing campaigns and programs in a Retail environment
  • Bachelor’s in business or marketing
  • Creative thinker, with an ability to use data to inform decisions
  • Very strong written communication skills
  • Proven experience in developing and executing B2B and B2C marketing strategies (on and offline) supporting sales organizations
  • Experience in CRM, Digital & Social Media Marketing
  • Experience in measuring & analyzing data, performing research or ability to extract meaning and suggest action items from data
  • Expertise in developing processes to achieve internal marketing excellence and scalability.
  • Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties.

Particulars 

Name 

: 

 

Position Description 

: 

Graphic Designer  

Division 

: 

Marketing 

Primary report to 

: 

Marketing Manager 

Secondary report to 

: 

CEO 

Required Skills 

  1. Proactive, outgoing, open-minded, resourceful and has a pleasing personality 
  2. At least 3 years experience in graphic design including visuals for digital media 
  3. Adept in Photoshop, Illustrator and InDesign 
  4. Basic knowledge in HTML, video editing/creation and other digital media is an advantage 
  5. Has the will and drive to succeed in his/ her career 
  6. Has passion and interest in branding and marketing 
  7. Has proofreading skills on artworks 
  8. Has relevant experience in dealing with print suppliers 
  9. Proficiency in English and an Asian language is a plus 
  10. Familiar with basic software such as MS Word, Powerpoint and Excel  

Required Qualifications 

  1. Candidate must possess at least SPM and above.  

Division Objective 

  1. To become the key player in execution of marketing campaigns and efforts by providing impactful artworks and visuals.    

Job Overview 

  1.  The Graphic Designer is responsible for creating design solutions that have a high visual impact. The role involves understanding the requirements and objectives before making design decisions. 

Key Responsibilities 

  1. Think creatively to produce new ideas and concepts that suit the brand approach. 
  2. Use innovation to redefine a design brief within the constraints of cost and time. 
  3. Present finalized ideas and concepts to marketing team and other members of the organization as and when necessary. 
  4. Work with a wide range of media possible, whether it’s print, digital and combination. 
  5. Proofread texts within artwork to produce accurate and high-quality work. 
  6. Be actively making improvements and artworks for various media channels like website, mobile app, emails, social media. 
  7. Contribute ideas and design artwork to the overall brief and challenge concepts to come up with a more impactful design. 
  8. Work closely with the marketing team and get involved with other departments to improve concepts.  
  9. Work closely with suppliers for print requirements and ensure that qualities are maintained and up-to-standard. 
  10. Work with media agencies to plan, implement and execute marketing campaigns that involve creative inputs.  
  11. Utilize creative flair, up-to-date knowledge of industry software and a professional approach to time, costs and deadlines. 
  12. Keep abreast of emerging technologies in new media, particularly design programs such as InDesign, Illustrator, Photoshop. 
  13. Conduct regular research on visual presentation of competitors and other sites to gather ideas that can be applied locally. 
  14. Create, uphold and protect brand visual standards. 
  15. Be closely involved as part of a team with printers, copywriters, photographers, illustrators, other designers, account executives, web developers and marketing specialists. 

 

Areas of Graphic Design requirements: 

  1. Websites 
  2. Mobile Apps 
  3. Social media pages 
  4. Digital / print advertising 
  5. Blogs 
  6. Print collaterals such as booklet, vouchers, packaging materials, tags, buntings, banners 

Meetings 

  1. Monthly & Quarterly performance review 
  2. Annual review 

Reports 

  1. Artwork and job order monitoring sheet 

Communication Protocol 

  1. Communicate directly to your primary report. 
  2. In the event the primary report is unavailable communicate to your secondary report 
  3. Communicate all issues directly to your primary report regardless of severity. 
  4. If unsure of whether an issue warrants reporting report anyway. 
  5. Communicate all high importance issues to both primary and secondary report. 
  6. Leave no issue unaddressed. 
  7. Communicate all urgent issues verbally first, to be followed up by an email if necessary. 
  8. Do not send email only to any other team member on any urgent issues. 

 

Particulars 

Position Description 

: 

Customer Service & Claims Executive 

Division 

: 

Operations 

Primary report to 

: 

Operations Supervisor 

Secondary report to 

: 

 

Required Skills 

  1. Min. 1 years experience as a Claims Executive or Customer Service Representative.  
  2. Call Center experience will be an advantage.  
  3. Fluent in spoken and written English and Bahasa.  
  4. Meticulous with an eye for details.  
  5. Strong knowledge of managing sensitive / confidential situations. 
  6. Must show a willingness to work as a member of a team, but also able to work independently and on own initiative. 
  7. Must possess a “problem solver” approach and a “can-do” attitude. 
  8. Strength of character to raise and communicate issues or recommendations.  
  9. Is a good team player and can work well with people of all levels. 
  10. Computer literacy in word, excel and power point.  
  11. An appetite for growth and personal development.   

Required Qualifications 

  1. Candidate must possess at least Diploma and above.  

Division Objective 

  1. To deliver an excellent World Class customer experience to all of our customers. 

Job Overview 

  1. Process Mobile Phone Insurance claims 
  2. Register claims and Administrate claims 
  3. Maintain diary and monitor claims on regular basis. Make sure all claims are processed within client’s SLA 
  4. Working together with the Tel-co or handset repairers and provide advise to the Insurer and dealers on claim assignments 
  5. Other claims matter i.e assess claim, prepare settlement offer and phone replacement, follow up on appeal claims, conduct claims review, issue major claim report and etc 
  6. Other daily administration matter i.e inbound calls, policy inquiries, data entry, monthly premium deduction through merchant bank, support Operation & Sales managers daily administration issues and etc 

Key Responsibilities 

  1. Ensure all claims are captured in a timely manner 
  2. Ensure all follow-ups are completed for each claim processed/received 
  3. Ensure all incoming calls are answered with full integrity & deliver excellent customer service 
  4. Ensure all claims are processed within the given turnaround time / SLA 
  5. Ad-hoc operations assignments and projects 

Meetings 

  1. Daily huddle in person or via phone/skype with Operations Manager and the team. 
  2. Weekly operations meeting (9.30 am every Wednesday) in person or via phone / skype with the Operations Manager. 
  3. Monthly Operations meeting in person with Operations Manager. 
  4. 6-month performance review. 
  5. Annual review 

Reports 

  1. Daily claims reporting 
  2. Daily calls reporting 
  3. Underwriter claims reporting 
  4. Panel repairers invoices reporting 
  5. Phone logistic reporting 

Key Performance Indicators (KPI’s) 

  1. KPI’s will be reviewed and restructured on a monthly or quarterly basis based on the direction of the company, products and the market conditions.  

Communication Protocol 

  1. Communicate directly to your primary report. 
  2. In the event the primary report is unavailable communicate to your secondary report 
  3. Communicate all issues directly to your primary report regardless of severity. 
  4. If unsure of whether an issue warrants reporting report anyway. 
  5. Communicate all high importance issues to both primary and secondary report. 
  6. Leave no issue unaddressed. 
  7. Communicate all urgent issues verbally first, to be followed up by an email if necessary. 
  8. Do not send email only to any other team member on any urgent issues. 
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